Welcome to Rag & Co’s FAQ page! We’re here to help you navigate your footwear journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us.
Product Questions
What types of shoes does Rag & Co offer?
Rag & Co specializes in a wide range of stylish and comfortable footwear, including Boots, Clogs, Flats, Loafers & Ballerinas, Mules, Pumps, Sandals, and Sneakers. Our collections, such as Fall/Winter, are designed to blend fashion with comfort for everyday wear.
Are Rag & Co shoes true to size?
Yes, our shoes are crafted to be true to size for a comfortable fit. We recommend referring to our size guide on each product page for specific measurements. If you’re unsure, feel free to reach out to our customer care team for personalized advice.
Do you offer wide or narrow width options?
Currently, we focus on standard sizes to ensure quality across our collections. However, many of our designs, like our Ballerinas and Sandals, are known for their adaptable fit. Check product descriptions for details on flexibility.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods to suit your needs:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch.
– Free Shipping: Complimentary via EMS for orders over $50, with delivery in 15-25 business days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days. We handpick and inspect each pair from our collections to ensure they meet our high-quality standards before shipment.
Do you ship internationally?
Yes, we ship worldwide to bring style and comfort across the globe. However, we do not deliver to some remote areas and parts of Asia. Please check your location during checkout to confirm availability.
Can I track my order?
Absolutely! For Standard Shipping, you can track your package every step of the way through our premium carrier partners, DHL or FedEx. Tracking details will be provided via email once your order is dispatched.
Returns & Exchanges
What is your return policy?
We offer a flexible return policy within 15 days from the delivery date. Items must be in original, unworn condition with all tags attached. Upon approval, you’ll receive a full refund to your original payment method.
How do I initiate a return?
To start a return, please contact our customer care team at [email protected] with your order details. We’ll guide you through the simple process and provide a return authorization if applicable.
Are return shipping fees covered?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective. In such cases, we’ll cover the return fees—just contact us immediately upon receipt.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your data’s safety.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.
Is my payment information secure?
Yes, we prioritize your security. Our website uses SSL encryption to protect all payment transactions, and we do not store sensitive data like credit card numbers on our servers.
Other Inquiries
How can I contact Rag & Co for more help?
We’re always here to assist! Reach out to our customer care team at [email protected] for any questions about deliveries, products, or general support. We aim to respond within 24 hours.
Where is Rag & Co based?
Our warehouse is located at 4719 West Cochise Dr, Glendale, US 85302. We’re a US-based company dedicated to bringing you seamless fashion from our door to yours.
Still Have Questions?
Don’t hesitate to get in touch! Email us at [email protected], and we’ll ensure your Rag & Co experience is as comfortable and stylish as our footwear.
Step Into Style With Confidence • Rag & Co Footwear