Our Commitment to Your Satisfaction
At Rag & Co, we’re dedicated to ensuring your complete satisfaction with our global footwear collection. We understand that sometimes a product might not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.
Key Return Information:
- Return Window: 15 days from the delivery date
- Condition: Items must be unworn, in original packaging with tags attached
- Processing Time: 5-7 business days after we receive your return
Return & Exchange Process
1 Initiate Your Return
Contact our customer service team within 15 days of receiving your order to request a return or exchange. Use the template below to ensure we have all necessary information.
2 Prepare Your Items
Ensure the footwear is in its original condition:
- Unworn and free from any signs of use
- Original packaging intact
- All tags and labels attached
- Include the original invoice or packing slip
3 Package and Ship
Securely package the items and ship to our returns address. We recommend using a trackable shipping method as you are responsible for the return shipping costs.
4 Processing
Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.
Return/Exchange Request Template
Copy and paste the template below into an email to [email protected] with the subject line: “Return/Exchange Request – [Your Order Number]”
Subject: Return/Exchange Request – [Your Order Number]
Dear Rag & Co Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your order number]
- Order Date: [Date you placed the order]
- Product(s) for Return/Exchange: [Product name, size, color]
- Reason for Return/Exchange: [Please specify]
For exchanges, my preferred replacement would be:
- Product: [Product name]
- Size: [Preferred size]
- Color: [Preferred color]
Please provide return instructions and the shipping address.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Information
Refund Timeline
- Processing Time: 5-7 business days after we receive your return
- Credit Card Refunds: 3-10 business days to appear on your statement after processing
- PayPal Refunds: Typically appear within 24-48 hours after processing
Refund Method
Refunds will be issued to the original payment method used for purchase:
- VISA, MasterCard, JCB: Refunded to your card
- PayPal: Refunded to your PayPal account
Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
Based on our product analysis, the following items cannot be returned or exchanged for hygiene and quality assurance reasons:
- Final Sale Items: Clearly marked as “Final Sale” at time of purchase
- Worn Footwear: Any items showing signs of wear, damage, or soiling
- Altered Products: Footwear that has been modified from its original condition
- Missing Components: Items returned without original packaging, tags, or accessories
Seasonal Note: While all our footwear collections (including Boots, Clogs, Fall/Winter collections, Flats, Loafers & Ballerinas, Mules, Pumps, Sandals, and Sneakers) are generally eligible for returns, please ensure they meet our return condition requirements.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: Rag & Co, 4719 West Cochise Dr, Glendale, US 85302
Response Time: We typically respond within 3-5 business days
Thank you for choosing Rag & Co. We appreciate your business and are committed to ensuring your satisfaction with our stylish footwear collections.