Welcome to Rag & Co! These Terms and Conditions (“Terms”) govern your use of our website ragandcofootwear.com (the “Site”) and your purchases from Rag & Co (“we,” “us,” or “our”). By accessing our Site or making a purchase, you agree to these Terms. Please read them carefully, as they outline your rights and responsibilities, as well as ours. Our goal is to provide a seamless and enjoyable shopping experience for our global community of footwear enthusiasts who value style, comfort, and quality in collections like Boots, Clogs, Fall/Winter, Flats, Loafers & Ballerinas, Mules, Pumps, Sandals, and Sneakers.

1. User Obligations and Responsibilities

As a user of our Site, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the Site only for lawful purposes and not engage in any fraudulent or harmful activities.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
  • Comply with all applicable laws and regulations in your jurisdiction when using our Site.
  • Ensure that you are of legal age to enter into binding contracts (typically 18 years or older).

Failure to adhere to these obligations may result in the suspension of your account or cancellation of orders.

2. Product and Service Description

Rag & Co offers a curated collection of footwear, including Boots, Clogs, Collections, Fall/Winter, Flats, Loafers & Ballerinas, Mules, Pumps, Sandals, and Sneakers. Our products are designed to combine style, comfort, and durability, catering to fashion-conscious individuals seeking versatile footwear for various occasions.

  • Product Availability: All items are subject to availability. We reserve the right to discontinue products or update descriptions without prior notice.
  • Accuracy: We strive to display product colors, sizes, and details accurately, but slight variations may occur due to screen settings. If you have questions, contact us at [email protected].
  • Shipping: We ship globally, excluding some remote areas and certain Asian regions. Delivery times may vary based on customs and local services. For details, refer to our Shipping Policy on the homepage.

Note: Our footwear is intended for personal use and should be cared for as per product instructions to maintain quality.

3. Order and Payment Terms

When you place an order with Rag & Co, you agree to the following:

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
  • You will receive an order confirmation email once your payment is verified. If you do not receive it, contact us promptly.
  • We reserve the right to cancel any order due to errors, fraud, or insufficient stock. In such cases, we will notify you and issue a full refund if payment was made.

Payment Methods

We accept the following payment methods: VISA, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels. By providing payment information, you represent that you are authorized to use the chosen method.

  • Currency: All transactions are in US dollars (USD) unless otherwise stated.
  • Billing: Ensure your billing address matches the one associated with your payment method to avoid delays.

Shipping and Delivery

  • Standard Shipping: $12.95 via DHL or FedEx; delivered in 10-15 business days after shipment with full tracking and insurance.
  • Free Shipping: Available for orders of $50 or more via EMS; delivered in 15-25 business days after shipment with basic tracking.
  • Delivery times are estimates and may be affected by factors beyond our control, such as customs processing. You are responsible for providing a correct shipping address; we are not liable for delays due to incorrect information.

4. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Our returns policy is designed to be straightforward and fair.

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, in original packaging with all tags attached. Include the original invoice or packing slip.
  • Process: Initiate a return by emailing [email protected] within the return window. Use the provided template on our homepage for efficiency.
  • Shipping Costs: Return shipping is the customer’s responsibility. We recommend using a trackable method.
  • Refunds: Processed within 5-7 business days after we receive and inspect the return. Refunds are issued to the original payment method (e.g., 3-10 business days for credit cards, 24-48 hours for PayPal). Original shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items: Final sale items, worn footwear, altered products, or items missing original packaging/tags are not eligible for return. This is based on hygiene and quality assurance standards.

5. Intellectual Property

All content on this Site, including text, images, logos, graphics, and product designs, is the intellectual property of Rag & Co or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

  • Use License: You are granted a limited license to access and shop on the Site for personal, non-commercial use.
  • Restrictions: Unauthorized use may result in legal action. If you believe your intellectual property rights have been infringed, contact us at [email protected].

6. Limitation of Liability

Rag & Co strives to provide a reliable and secure shopping experience, but we cannot guarantee that the Site will be error-free or uninterrupted. To the fullest extent permitted by law, our liability is limited as follows:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products, such as loss of profits or data.
  • Our total liability for any claim related to your order or the Site shall not exceed the purchase price of the product in question.
  • We are not responsible for delays or issues caused by third parties (e.g., shipping carriers, payment processors) or events beyond our control, such as natural disasters.

This limitation does not affect any statutory rights you may have as a consumer under applicable laws.

7. General Provisions

Governing Law

These Terms are governed by the laws of the United States, specifically the state of Arizona, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Glendale, Arizona.

Changes to Terms

We may update these Terms periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate revisions. Continued use of the Site after changes constitutes acceptance of the new Terms.

Contact Information

If you have questions about these Terms, our products, or services, please contact us:

  • Email: [email protected]
  • Address: Rag & Co, 4719 West Cochise Dr, Glendale, US 85302
  • Response Time: We typically respond within 3-5 business days.

Thank you for choosing Rag & Co. We value your trust and are dedicated to providing you with stylish, high-quality footwear and exceptional customer service.